Terms &
Conditions

Last updated: 26 August 2026

These Terms & Conditions apply to use of the Finz Seafood Bar & Grill website, online ordering features, enquiries and related online services. By using the website or placing an order, you agree to these terms together with any terms shown during checkout or booking.

Restaurant and menu information

We aim to keep menu descriptions, product information and pricing accurate. Menu items, ingredients and availability may change due to seasonality or supply. The Finz menu states that pricing is subject to availability and seasonality.

Pricing and public-holiday surcharge

Prices are displayed in Australian dollars unless stated otherwise. A 15% public-holiday surcharge may apply when enabled for an applicable public holiday. Any applicable delivery charge, surcharge or other order fee will be shown before you complete payment.

Online orders

An order is not accepted until it has been successfully submitted and confirmed by the ordering system. We may contact you if an item becomes unavailable or if an order cannot be fulfilled as requested. Where appropriate, we may offer a substitute, adjustment, refund or other remedy.

Pickup

Pickup estimates are indicative only and may vary with restaurant demand. Please collect orders from the Finz location shown in your order confirmation and check that you have received the correct order as soon as practical.

Delivery

Delivery availability, minimum order values, delivery fees, eligible postcodes and estimated delivery times are determined by the settings displayed during ordering. Delivery estimates are not guarantees and can be affected by traffic, weather, restaurant demand and other circumstances outside reasonable control.

Allergies and dietary requirements

Menu dietary indicators are provided as a guide. If you have an allergy or dietary requirement, please contact the Finz team before ordering. Although reasonable care may be taken, a restaurant kitchen handles multiple ingredients and we cannot promise that any item is completely free from traces of allergens unless expressly confirmed by the restaurant.

Bookings

Table bookings may be provided through NowBookIt. Availability and any booking-specific conditions displayed by the booking service form part of the booking process. For group bookings, functions or special requirements, please contact Finz directly.

Cancellations, refunds and consumer rights

If there is a problem with an order or service, contact Finz as soon as possible. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. Refunds, replacements or other remedies will be handled in accordance with applicable law and the circumstances of the order.

Website use

You must not misuse the website, interfere with its operation, attempt unauthorised access, submit fraudulent orders, or use website content in a way that infringes intellectual-property or other legal rights.

Intellectual property

Unless otherwise stated, Finz branding, website design, written content, graphics and photography are owned by or licensed to Finz and may not be reproduced for commercial use without permission.

Third-party services and links

The site may use third-party services such as WooCommerce extensions, payment gateways, NowBookIt, maps and social platforms. Their services may also be subject to their own terms.

Changes to these terms

Finz may update these terms when website functionality, ordering arrangements, policies or legal requirements change. The current version will be published on this page with an updated date.

Contact

For questions about an order, booking or these terms, use the Contact / Find Us page or call 03 9077 8815.

This page is a practical website terms template and should be reviewed by the business or its legal adviser before launch if the restaurant adopts specific cancellation, delivery, promotion or loyalty-program rules.